Silver Fox Labeling Terms, Conditions, and Return Policy

General Definitions and exclusions

Buyer” means the person ordering goods or services from the Company.

Company” means Silver Fox Limited, Swallow Court, Swallowfields, Welwyn Garden City, Hertfordshire, AL7 1SA. “Goods” means the products which the Company is to supply subject to these terms including any part or parts of them.

Telephone, email and postal orders: an order placed by telephone, email or post shall only be deemed to be accepted when the Company dispatches the Goods, at which point a contract shall come into existence on these terms.

Website orders: if an order is placed via the Company’s website, the Company will send an automatic order acknowledgement. However, this does not mean that the order has been accepted. The order will only be deemed accepted when the Company dispatches the Goods at which point a contract shall come into existence on these terms.

These terms shall apply to the contract to the exclusion of any other terms that the Buyer may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. The Company’s Privacy Policy and Cookies Policy (as published on the Company’s website from time to time) also apply in respect of all orders placed via the Company’s website.

No waiver, alteration or modification of these terms shall be binding unless in writing expressly incorporated and signed by a Director or the Secretary of the Company. No failure or delay by the Company to exercise any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

The Company’s employees and agents are not authorized to make any representation concerning the Goods unless confirmed by the Company in writing. The Buyer hereby waives any rights in breach of any representations not in writing.

The use and application of the Goods is entirely at the Buyer’s risk. It is the responsibility of the Buyer to satisfy itself that the Goods are suitable for the Buyer’s intended purpose.

The Company reserves the right to adjust dimensions and/or make any changes in the specification of Goods at any time which are considered by the Company not to materially affect their quality or performance. The Company reserves the right at all times to alter unit quantities of any Goods and to supply Goods in multiples of unit quantity at its discretion and to invoice accordingly.


The price of Goods shall be the price quoted or, where no price is quoted, the Company’s normal selling price of the Goods at the date of acceptance of the order.

The Company’s website contains a large number of products. It is always possible that, despite the Company’s reasonable efforts, some of the products on the website may be incorrectly priced. If the Company discovers an error in the price of Goods that have been ordered via the website, the Company will contact the Buyer to inform them of this error and give the Buyer the option of continuing to purchase the Goods at the correct price or cancelling the order.

At any time prior to delivery the Company may give notice to the Buyer of an increase in price of the Goods to reflect any increase in cost of the Goods to the Company due to any factor beyond the control of the Company.

If, after the date of an order and before delivery of the order, there is an increase in the price of the Goods, then this increase in price shall be charged to and paid by the Buyer.

Quotations are subject to acceptance within 30 days from the date of quotation and may be withdrawn at any time, whether or not an order has been placed.

The Company is under no obligation to supply the Buyer with price lists.

 All prices are exclusive of Sales Tax which shall be payable by the Buyer in addition to the price of the Goods at the applicable rate.

If any provision of these terms is held by any competent tribunal or arbitrator to be invalid or unenforceable in the whole or in part the validity of the other provisions of these terms and the remainder of the provision in question shall not be affected.

Payment for Goods

 If Goods are ordered via the Company’s website, the Buyer may be required to make payment in full at the time the order is placed. If the Company is unable for any reason to supply Goods ordered:

a)   the Company will inform the Buyer and will not process the order; and

b)  if the Buyer has already paid for the Goods, the Company will refund the full amount paid (including any delivery costs charged) as soon as possible.


In the event that the Buyer mistakenly orders or the Company supplies the wrong Goods, the Goods may be returned and replaced as follows:

a)  the Buyer must advise the Company of the error within 48 hours of receipt of the Goods and, in the case of mistakenly ordered goods, obtain the prior written agreement of a director of the Company to exchange the Goods;

b)  the Buyer must return the Goods properly and securely packaged in their original state, condition and packaging to the Company by pre-paid carrier service or otherwise as the Company directs within 10 working days;

c)  if the Goods were incorrectly ordered, the Buyer must pay the costs of delivery (of the original and any replacement Goods), of return, a re-stocking charge and any price difference between the original and any replacement Goods;

d)  if the Goods were mistakenly supplied, the Company will pay the costs of return (such costs not to exceed the original cost of delivery of the Goods), and the delivery costs of the replacement Goods.

6.2   The Buyer may not cancel a mistaken order for: (i) Goods which have to be manufactured or made up specially (whether in the Company’s sales literature or otherwise); (ii) Goods which are not the Company’s current stock: or (iii) Goods supplied by a third party.

If you have any comments, questions or requests in relation to our terms and conditions please contact us by e-mail at